DIRECTOR OF CONFERENCE SERVICES & NATIONAL ACCOUNT LEAD
Flik
New York, NY 10019 United States

What makes FLIK click


What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

 

 

Job Summary

 

Rapport is renowned for its passionate and genuine people using their expertise to create unrivalled guest experiences.  Our Ambassadors are inspired to anticipate the diverse needs of our guests whilst building rapport.  The best companies and people aspire to work with us because we provide a brilliant, innovative and bespoke service.


Rapport’s brand values are at the heart of how we ‘Welcome Engage Impress’ all guests and how, as a company, we work together. All Rapport employees are to sign up to these values as part of their commitment to being part of the Rapport team.
 

The purpose of this role is to be the main point for the overall management of the entire Rapport Operations across the account National portfolio in North America, and to ensure that all policies, procedures and functions are followed and that all operations are operating at maximum efficiency.

 

The Director of Conference Services and National Account Lead is responsible of the entire Rapport Operations across the account portfolio.

 

  • Act as the National Point of Contact for issues and objectives as they pertain to the account Corporate Service Division. 
  • Assist with transition of “National Rapport” Programs including any assigned projects by the Client.
  • Share and implement best practices across National sites.
  • Prepare National sites to participate as one united Quarterly Business Review.
  • Oversee all of North America operations including receptions, reservations, Community Management, Lost & Found, Conference Coordination and Space Management platform Support.
  • Provide a high profile, visual presence throughout all sites in order to build and retain strong relationships with clients and a gain an excellent reputation.
  • To complete all client reports such as the monthly and quarterly reviews and attend client meetings.
  • Implement innovation initiatives.
  • Have a strong focus on strategy.
  • Ensure Rapport policies and procedures are being followed.
  • Ensure service standards are maintained with target audit scores being achieved.
  • Aligning Rapport and the Client Values.
     

 

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

 

Associates at Flik Hospitality are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID: 772993

Flik 

JEANNE M LANE 

SALARIED EXEMPT 


Click here to apply for this position.

Job code: 772993
90062812