• Collaborates closely with focused program managers to stimulate business expansion in established markets and client accounts.

• Evaluates opportunities and qualifies them for active pursuit based on their potential success probability and the intelligent allocation of resources.

• Oversees and directs lead generation activities associated with the business program to foster effective lead nurturing and conversion.

• Engages in consultative strategies to establish the organization’s presence and influence within deals at an early stage, thereby shaping client strategies.

• Takes the lead in crafting and advocating for the business rationale behind complex service solutions, ensuring their alignment with client needs and a successful engagement.

• Educates the account team on the organization’s service solutions to enhance their understanding and recognition of the value these solutions bring to client account retention and the organization’s financial performance.

• Assists the sales team in effectively showcasing the value of service solution programs to clients.

• Organizes and conducts regular customer events to maintain engagement and relationships.

• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.

• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Education and Experience Required

• Four-year or Graduate Degree in Computer Science, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 7-10 years of work experience, preferably in services or solutions business, sales, business development, engagement, or a related field.

Preferred Certifications

• Project Management Professional Certification

• Certified Business Development Professional (CBDP)