The Customer Welcome Centers (“CWCs”) are the epicenter of HP's Executive Engagement Strategy. We are looking for a passionate leader to join our Customer Experience Program team in the Washington, DC Metro Area. The role, based onsite, offers a unique opportunity to join our team and have full exposure to exciting technologies and innovative business practices at HP Inc.

This is a highly visible role, representing one of the world’s leading IT Companies to its most valuable customers and partners through a robust and diverse executive briefing program. The successful candidate will be an energetic and confident self-starter who is detail oriented, with excellent communication, presentation, and people skills. This role will work closely with sales, product/solution teams, marketing, and executive teams across the company, including the C-suite, to provide exemplary support and organization around critical senior-level sales meetings. Between customer events, this role will also monitor the CWC’s KPIs, execute retention programs, and contribute to complex projects.

In addition to the management of the site’s event program, this role will drive technical infrastructure and daily operations of the CWC experience, including the setup and execution of live technical demonstrations and basic troubleshooting of the site’s audio-visual equipment. An ideal candidate will hold mastery and recognized authority on relevant subject matter related to HP’s technical portfolio, including Personal Systems, Print, Hybrid Working and Video Conferencing, Gaming, Solutions and Services, or has demonstrated ability to master similar topics.

Major Responsibilities

• Perform the technical operations for and support the customer activities.
• Work with CWC team members to demonstrate products live and recorded for briefings, webinars, and other activities.
• Act as an HP spokesperson throughout customer-facing presentations and tours, maintaining a professional, welcoming, and engaging presence for guests throughout their visit.
• Partner with business teams to deliver and facilitate customer briefings, webinars, and special events.
• Manage the end-to-end logistics of the in-person and virtual customer activities.
• Technical support for the CWC team including meeting rooms, demo spaces, products, webinars, and on-line activities.
• Maintain computer, A/V, and IT support infrastructure to deliver customer activities.
• Maintain a working relationship with HP IT to leverage their support for network infrastructure, hardware, and software.
• Maintain operational readiness of the physical meeting/demo spaces, physical and virtual demo products, and virtual
• collaboration platforms.
• Learn and maintain a current knowledge of HP products and strategy
• Use a CRM system to manage work and provide periodic activity reports.

Education and Experience Required:

• Bachelor’s degree in related field
• Technical skills to demonstrate technology to customers/partners
• Enjoy customer interaction; ability to lead customer-facing demonstrations and/or presentations with confidence and credibility.
• Strong interpersonal skills; ability to work as part of a team.
• Ability to interface effectively with all levels of management and functional disciplines.
• Advanced technical knowledge and experience with virtual platforms a plus.
• Proven experience in audiovisual setup, troubleshooting, and technical support.
• In-depth knowledge of audiovisual equipment, including displays, projectors, sound systems, microphones, and video conferencing systems.
• Familiarity with video conferencing software, presentation tools, and connectivity options.
• Project or Program Management experience, particularly within an executive briefing program, is a plus

HP offers a comprehensive benefits package, including:

• Dental insurance

• Disability insurance

• Employee assistance program

• Flexible schedule

• Flexible spending account

• Health insurance

• Life insurance

​Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The typical base pay range for this role across the U.S. is $85,450 -- $131,600 annually with additional opportunities for pay in the form of bonus and/or equity. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.