Director, Customer Solutions
KPMG
New York, NY United States

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Director in Marketing Transformation & Technology for our Management Consulting practice.

Responsibilities:

  • Lead key business development activities for KPMG's Customer Advisory practice related to marketing strategy and transformation, including targeting key C- level clients, proposing KPMG's services and closing opportunities related to Marketing Effectiveness and Transformation
  • Lead highly skilled client and KPMG work teams throughout the project lifecycle by leveraging KPMG's approaches in customer experience, sales and marketing strategies, marketing operations, data and analytics, and marketing/digital technology
  • Execute process transformation, measurable improved operational performance and organizational restructuring
  • Establish client value propositions that tie key metrics for CFO and CMO focus areas directly to operational business improvemens and revenue-generating tactics
  • Participate in continual development and publication of thought leadership and service offerings
  • Assist in pratice administration including resource allocation, career development of staff, and other people management decisions

Qualifications:

  • A minimum of eight years of management consulting experience related to marketing effectiveness, marketing management, campaign management, marketing/digital technology, customer data analytics, and change management ideally within the consumer markets and/or financial services industries
  • Experience with large-scale marketing delivery with a proven track record and demonstrated success achieving client results
  • Experience with process improvement for marketing, sales, and customer experience processes focused on process and performance management for customer-facing products and services leveraging statistical analysis to inform the strategy
  • Knowledge of current marketing technologies utilized in supporting customer engagement & marketing operations and functions (e.g Marketing Automation, Personalization,  Marketing Resource Management and Ad Tech)
  • Experience developing marketing related strategies and solutions in Financial Services, CPG, Retail, and Insurance is a plus
  • Bachelor's degree in a related field from an accredited college/university; MBA preferred
  • Demonstrated ability to analyze critical business requirements, identify deficiencies, potential opportunities and develop innovative solutions for enhancing competitiveness, increasing revenue and improving customer service offerings
  • Excellent foundational consulting skills including strong analytical, written and verbal communication skills, impactful client presence, compelling facilitation and presentation skills and travel may be up to 80-100%
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.


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Job code: 37894 - 64
66637638