Job Description
In this role you will assist the management team in delivering a superior service and cost effective operation in our Warehouses in Crewe.

The role will entail planning, directing and coordinating daily activity to ensure that all resources are aligned to deliver our customer requirements on time, in full on a daily basis and to assist in providing a working environment which is safe and without risks to health.

The role also requires the management of a team of warehouse operatives and the responsibility for several despatch functions including B2C, Retail and Bulk national and International shipments.

Duties and Responsibilities

• Responsible for the Brightstar despatch operation including End User, B2B, Retail and bulk international and national deliveries.
• The co-ordination of warehouse operatives for your designated business unit in Despatch with the overall goal of achieving the Departmental SLA’s.
• Ensuring that site standards are maintained regarding health and safety and housekeeping promoting a program of 5s and internal best practice.
• To achieve Key Performance Indicators (KPI’s) through the effective use of resources, equipment and information. Key indicators relate to cost per unit, productivity, accuracy, absence and individual departmental KPI’s.
• To identify areas of improvement or risk and to provide solutions to ensure continuous improvement across all areas of the business with specific contributions to cost, service and accuracy.
• Ensuring that individual performance is maintained at a high level through effective leadership, motivation and personal example.
• Ensuring all documentation, reports and statistics are completed and, where required, communicated in an accurate and timely manner.
• To complete any other reasonable requests made by the business.

Requirements/Skills
• Excellent understanding of warehouse systems.
• Good understanding of warehouse / distribution principles and procedures.
• High standard of literacy and numeracy.
• Previous warehouse in a high-volume environment.
• A team focused individual working alongside other Shift Leaders.
• Strong work ethic and good interpersonal skills.
• Able to work in time sensitive environment ensuring all customer expectations are met on time.
• Customer focused mentality.
• JDE Knowledge an advantage.
• Attention to detail with Customer service requests, Resource & Volume planning.
• Excellent communication skills.
• Flexibility and commitment-willingness to work additional hours as required.
• An awareness of Health & Safety practices and procedures.

Are you a Brightstar?
Imagine working with the largest and most-loved brands in wireless. Exciting? Yes. But even more, you’ll be helping people across the globe gain more access to more mobile device technologyâ€"with a better user experience, and getting the most value out of their devices…for life.
Are you one of us?
Impressed by the power of mobile connectivity and energized by the shocking pace of its evolution, we’re the innovators helping define and drive an entire industry of dynamic mobile-related services. We’re inspired by technology, motivated to serve, and growing fast with tremendous opportunity.
Bring us your best
And because mobile never stops… neither do we. No matter what your job may be at Brightstar, we’ll be counting on you â€" starting Day One â€" to push the envelope with your creative thinking, quick execution, and a driving desire to serve our customers along with dedicated co-workers. Bring us your best, and together we’ll make the world more mobile!