Senior Usability Researcher 
Portland, OR 

The Usability Researcher for HealthSparq drives an inclusive program of user experience testing and analysis to support web and mobile development projects. Responsibilities will include creating strategy and operational integrity for User Experience (UX) testing within the development cycle in addition to design and execution of a wide range of testing and research activities. 

In this role, you will: 
• Lead and collaborate closely with interaction designers, graphic designers, editors, product managers, marketing managers, to design, conduct, and analyze user research studies throughout the product cycle. 
• Develop site-wide research plans, working closely with product managers and experience architects to identify gaps and opportunities 
• Advise project teams in planning user research activities that inform product development and design solutions. 
• Coordinate and execute all phases of usability testing (in-house and remote), including developing screeners, consent forms, test plans and interview guides and moderating usability lab sessions. 
• Identify strategy, design methodology, craft surveys, provide analysis, and present recommendations. 
• Manage and/or perform test recruiting partnering with vendors to recruit external test candidates and business units to recruit partners and members. 
• Manage User Experience Dashboard; identify and collect data sources, analyze research data to formulate insights. 
• Conduct Contextual Inquiry (Interview, Survey & Focus Group). 
• Conduct Ethnographic Research (Field Observation). 
• Persona Development & Usage (Scenarios, Opportunity Maps & Mental Models). 
• Execute Competitive Assessment. 
• Design and conduct Listening Labs & Usability Tests as well as working with User Panels & Communities. 


Minimum requirements: 
• At least six years experience planning and conducting a variety of user experience and satisfaction research methodologies 
• Four year degree in Psychology, Human Factors Engineering, Computer Science, Marketing, Multi Media/Web Design or related field and/or commensurate experience. 
• Proven ability to identify the unknown and design research to get answers. 
• Experience presenting research findings and recommendations to all levels of stakeholders, including executive management. 
• Experience developing personas and mental models through ethnographic and qualitative research. 
• Must be highly organized and be able to juggle and lead multiple user-testing initiatives in varying stages simultaneously. 
• Excellent written and oral communication skills; strong relationship-building skills 
• Ability to collaborate professionally with all co-workers 
• Highly organized. Able to keep on an assigned track without constant supervision 
• Ability to self-prioritize effectively, to ensure key items are delivered to meet immediate project need 
• Proven ability to estimate project expenses and manage project budgets 
• Training and experience in qualitative individual interviews and group moderation 

HealthSparq employees are part of the larger Cambia family of companies, which seeks to drive innovative health solutions. We offer a competitive salary and a generous benefits package. We are an equal opportunity employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. A drug screen and background check is required. 

HealthSparq is a collaborative and integrated software platform that’s changing the way consumers interact with healthcare information. HealthSparq empowers consumers to bring the same market demands to health care that they bring to the purchase of other goods and services. With the company’s Blue heritage and sponsorship, it is uniquely positioned to interconnect everyone in the health care ecosystem: insurers, employers, providers and consumers. 

Cambia Health Solutions is a nonprofit total health solutions company with community roots dating back to 1917. We advocate for transforming the health care system by making health care more affordable and accessible, increasing consumers’ engagement in their health care decisions, and offering a diverse range of products and services that promote the health and wellbeing of our members. Cambia's portfolio of companies spans health care information technology and software development; retail health care; health insurance plans that carry the Blue Cross and Blue Shield brands; pharmacy benefit management; life, disability, dental, vision and other lines of protection; alternative solutions to health care access and free-standing health and wellness solutions.