Are you confident, customer focused, results oriented and do you desire the flexibility of working from home part time while being part of a strong global organization?  Then we have the just the job for you!
 
What Will I Be Doing?
 
As a Customer Care Specialist, you will maximize customer satisfaction for our  HHonors Members by  responding to incoming telephone calls , from members pertaining to their accounts, promotional mailings and statements, point accruals, redemption and other aspects of the HHonors program. You will consistently provide  top notch service with a focus on reservation sales, ensuring high occupancy rates and sales are achieved.  
 
In addition you will: 

Maximize number of calls taken on a daily basis, while consistently meeting all minimum performance Key Performance Indicators (KPI's). 
Responds to member requests in a friendly manner and follow up to ensure 100% satisfaction
Performs data entry by enrolling new members and posting missing stays to member’s account
Issue rewards and reissues membership materials upon request
Contact individual properties, when appropriate, to address matters relating to member’s accounts while improving the program’s effectiveness by providing effective communication and feedback
Participates in special projects or programs as assigned 
Actively participate in recurrent training and employee feedback sessions, including providing unsolicited feedback to offer suggestions for improving the customer experience. 

Continuously increase knowledge about all on-going Hilton promotions by using the promotion database 
 
Additional Information :
You will earn an hourly rate of pay of $10.00 per hour.  You must be available to attend our mandatory, paid Orientation scheduled 1 week prior to training. 
 

What are we looking for?
 
Required Qualifications: 

High school diploma or equivalent 
Minimum 1+ years’ experience in a customer focused role
Minimum 6 months experience working in a performance driven role where you had specific metrics/goals
Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
Advanced  technical skills computer skills, including ability to easily navigate multiple screens, talk and type at the same time, and troubleshoot basic computer issues
 
Preferred Qualifications:

Bachelor's Degree
Previous experience in the hospitality or travel industry
 
Required Job Schedule Requirements:                      

In this work at home position you will need to be available to work 20 to 29 hours per week in a flexible schedule consisting of mostly of mid-day hours. Schedules will include weekend hours and some holidays. 
You must be available for our 7 week training program held onsite at our Carrollton TX location;  Monday through Friday for the first four weeks. The last 2 weeks may include Saturdays. Training begins Mid to End of January.  Training hours are 6:00pm to 11:30pm.  
Required Technical Job Requirements: 

You must have a dedicated land line or digital line phone line through an internet provider by the 1st week of training (cellular phones, or VoIP phones are not acceptable) 
Intel x86 compatible personal computer with CD burning capability and sound card, and a minimum of 512mb Ram memory, and a compatible monitor, keyboard and mouse. 
High speed wired internet connection (wireless is not acceptable)
Home office free from background noise and distractions 
 
           
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:


Living the Values

Quality

Productivity

Dependability

Customer Focus

Teamwork

Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Grand Vacations is the preeminent vacation ownership and Club Membership brand of the Hilton Worldwide portfolio. Ownership of a deeded real estate interest provides Members with a lifetime of unsurpassed vacation advantages via the most innovative, flexible, global Club program in the industry. Club Members choose when and where to vacation, enjoying the comfort and convenience of residential-style resort accommodations in select, renowned destinations. Each Club property provides a distinctive setting, while signature elements remain consistent, such as high-quality guest service, spacious residences and extensive on-property amenities. From exciting Orlando and dynamic Las Vegas, to the laid-back lifestyles of Hawaii and California, or the cosmopolitan glamour of New York City and South Beach, we take pride in offering our guests a superior vacation ownership program in the world's most celebrated locations. For those aspiring to the good life, Hilton Grand Vacations offers a passport to endless vacation memories.

Hilton Grand Vacations is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of providing others with a superior vacation experience, you may be just the person we are looking for to work as a Team Member with Hilton Grand Vacations. 

EOE/AA