Full Time Work at Home Reservation Sales Specialist Position- Dallas, Texas
Hilton Reservations and Customer Care
Carrollton, TX United States

As a Reservation Sales Specialist you will use your strong technical skills, excellent communication, persuasive sales ability and world class customer service to consult with customers and book customized hotel reservations via phone all while working from the comfort of your own home!

 
 In addition you will:
  • Introduce our customers to products and services available through our partner companies
  • Interact with multiple online systems to identify hotel availability and room options
  • Provide world class customer service
  • Work to meet all key performance indicators
  • Be energized by our vision to fill the earth with the light and warmth of hospitality, by being the first choice of hotel guests, team members, and owners alike
 
Additional Information:
  • Earn $11 to $14 per Hour:  Base Pay + Performance Incentives. We are happy to reward hard workers who make the extra effort to succeed. Top performers can look forward to earning up to $14/hour, based on their individual and team results.
  • You will be required to attend our mandatory, paid, 6 hour Orientation for this position. Orientation is scheduled for Thursday December 12th, 2013 from 10:00am-3:30pm. You will also be required to attend our mandatory, paid, 5 week training that begins on Tuesday December 17th, 2013.  This training will be from 8:30am-5:00pm.

Take advantage of our comprehensive paid training, and flexible work arrangements. Apply today!

 

What are we looking for?
 
To be considered for this role you will meet the below qualifications:
  • High school diploma or equivalent
  • Minimum 1 plus years’ steady job experience in a customer oriented and/or sales role
  • Minimum 6 months experience working in a performance driven role where you had specific metrics/goals
  • Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
  • Computer proficiency, including ability to easily navigate and toggle between multiple screens,  talk and type at the same time, and troubleshoot basic computer issues 
 
Preferred Qualifications:
  • 4 year degree
  • Minimum 6 months’ experience in the hospitality industry
  • Minimum 6 months experience in a role requiring you to work well with people, negotiate, overcome objections, and/or upsell/cross sell 
 
Required Job Schedule Requirements:
  • In this work at home position you will need to be available to work 40 hours per week in a set schedule consisting of mostly day time hours. Schedules will include weekend hours and some holidays.
  • You must be available for our 5 week training program held onsite Monday through Friday. The Training will begin on Tuesday, December 17th from 8:30am-5:00pm. The Training will be held at our onsite location (2050 Chennault Drive Carrollton TX 75006)             

Required Technical Job Requirements

  • You must have a land line by the New Hire Orientation date  (cellular phones, or VoIP phones are not acceptable)
  • Intel x86 compatible personal computer with CD burning capability and sound card, and a minimum of 512mb Ram memory, and a compatible monitor, keyboard and mouse.
  • High speed wired internet connection (wireless is not acceptable)
  • Home office free from background noise and distractions
 
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
  • Living the Values
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Teamwork
  • Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide?s Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors.

If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.

EOE/AA

Click here to apply for this position.

Job code: HIL00BX2
31849928